Professionalism
We felt like Dan was very professional and on top of the whole project.
Client: He was pretty clear about what he could do prior to retaining. He couldn't have all the details and figure it out without being retained. It was a lot more general questions about our situation in the 1 hour period.
Client: We did most of our work through emails because my husband and I wrote to the country, so everything was quite clear. We only had a couple of phone conversations, so nothing could really get lost in translation because it was all an email. And I felt that was a good way of doing it because then I could go back and reread an email and say, oh yeah, I guess I missed that he suggested that. If you're on a phone call, it's difficult to remember every single thing you hear. So, it was nice that he did a lot of work through email, and we appreciated that.
Interviewer: At what point did you feel confident? And thought, okay, these guys know what they're doing.
Client: After the very first letter that he wrote, he wrote a letter to [Client]'s fiance's lawyer. And [Client]'s fiance's lawyer had lots of extra words and lots of beating around the bush kind of stuff in her letter. And he was very blunt about everything. And he broke down our big problem into more concise, simple terms. And I felt like he knew what he was doing. And the way he said some things, I would say to my husband, "Should this be reworded?" And he said, "No, he's saying that so that down the road, they can't come back and say this."
Client: We felt like Dan was very professional and on top of the whole project. We knew that he was doing the very best that he could for [Client]. And he was very good about when push came to shove, and it was either going to be we sell the house or they accept our offer. He was very clear in his letter that this is our last offer, just like we said the last time. He made it very clear what we were trying to say. And I think they could tell from the tone of his letter that we weren't messing around anymore. They could drag this out for another six months in a bad, slow market and try to sell the house, and we would be fine with that.
Client: He put things in such a way that he gave them our offer with all the details about it, and we tried to keep it as simple as possible. And then he said, if you don't accept this offer, this is what will happen, and ran through the process of selling the house and how long that could take. And [Client] would keep living in the house until it was sold, and she would have to pay half the mortgage and all the things that she would have to do. Then, right before Christmas, they came back and said, yeah, we'll accept the offer.
Client: She wouldn't return the car keys of the car [Client] owns—little things like that. We had to get Dan to draft a letter about that. They were awful. And you don't think somebody that has been in your life for that many years would turn on you like that. And it was more her parents than her. But anyway, that's beside the point. Dan was really good at looking at the situation and turning it in a way that her lawyer would realize these people weren't messing around. It's either this or this.
Client: We were always very fast at assembling our answers. Once we knew what we were going to do, I would be right on it. Dan said they take a week or two to get back to us, so if you don't want this to go fast, you can slow it down, too. He gave us some good advice about that, but we were almost being too quick. So, let them wait a week or two for their answer. So that was good advice, too. And I think that pushed them into realizing they weren't the only ones that could take time and make us wait for an answer. That was good advice. He'd say, "You don't have to rush. You can take your time and think about this."
Client: We did most of our work through emails because my husband and I wrote to the country, so everything was quite clear. We only had a couple of phone conversations, so nothing could really get lost in translation because it was all an email. And I felt that was a good way of doing it because then I could go back and reread an email and say, oh yeah, I guess I missed that he suggested that. If you're on a phone call, it's difficult to remember every single thing you hear. So, it was nice that he did a lot of work through email, and we appreciated that.
Interviewer: At what point did you feel confident? And thought, okay, these guys know what they're doing.
Client: After the very first letter that he wrote, he wrote a letter to [Client]'s fiance's lawyer. And [Client]'s fiance's lawyer had lots of extra words and lots of beating around the bush kind of stuff in her letter. And he was very blunt about everything. And he broke down our big problem into more concise, simple terms. And I felt like he knew what he was doing. And the way he said some things, I would say to my husband, "Should this be reworded?" And he said, "No, he's saying that so that down the road, they can't come back and say this."
Client: We felt like Dan was very professional and on top of the whole project. We knew that he was doing the very best that he could for [Client]. And he was very good about when push came to shove, and it was either going to be we sell the house or they accept our offer. He was very clear in his letter that this is our last offer, just like we said the last time. He made it very clear what we were trying to say. And I think they could tell from the tone of his letter that we weren't messing around anymore. They could drag this out for another six months in a bad, slow market and try to sell the house, and we would be fine with that.
Client: He put things in such a way that he gave them our offer with all the details about it, and we tried to keep it as simple as possible. And then he said, if you don't accept this offer, this is what will happen, and ran through the process of selling the house and how long that could take. And [Client] would keep living in the house until it was sold, and she would have to pay half the mortgage and all the things that she would have to do. Then, right before Christmas, they came back and said, yeah, we'll accept the offer.
Client: She wouldn't return the car keys of the car [Client] owns—little things like that. We had to get Dan to draft a letter about that. They were awful. And you don't think somebody that has been in your life for that many years would turn on you like that. And it was more her parents than her. But anyway, that's beside the point. Dan was really good at looking at the situation and turning it in a way that her lawyer would realize these people weren't messing around. It's either this or this.
Client: We were always very fast at assembling our answers. Once we knew what we were going to do, I would be right on it. Dan said they take a week or two to get back to us, so if you don't want this to go fast, you can slow it down, too. He gave us some good advice about that, but we were almost being too quick. So, let them wait a week or two for their answer. So that was good advice, too. And I think that pushed them into realizing they weren't the only ones that could take time and make us wait for an answer. That was good advice. He'd say, "You don't have to rush. You can take your time and think about this."
Contact Details
Family Law Group
1579, Hyde Park Road
London, ON, N6H 5L4
Phone: (519) 672-5953