Internal Firm Feedback
I wasn't even aware of that it still had to go through judges, which actually ended up costing me about $50,000 more.
Note: Voices were altered to protect client privacy.
Client: The overall communication was pretty good. I don't have too much to say negatively. The only thing is that I had to review documents over and over again, which were large documents, and it was really painful. And some of the mistakes were not corrected upon the first or second try. So, some of that was a bit frustrating.
Client: Even at the end of it all, there's an error in our final agreement, which I signed. It's my own fault. But I think some of the attention to detail had gone a little mixed up because of the complexity of the case. So the communications, I felt sometimes at points that they felt like I was being too picky about certain things. Although it was my case, my daughter, my life, I think sometimes they just got a little frustrated with me wanting wording changes or specific things like entered in, stuff like that.
Client: Then, the communication at the end after the agreement was signed, and that was right in the midst of COVID, so I know things were all messed up, and everyone was working from home and not at home. And then some people were in, and the courts were closed, and everything was kind of a mix. So, I was paying for these things, and I don't really know what they were for, but they were working on my case. So, sometimes, I felt like I was paying for nothing. And when I thought my case was done, like post agreement, apparently, it still had to go through judges, which I wasn't even aware of, so that was kind of a surprise. Which actually ended up costing me about $50,000 more than I thought it was going to. So that was not great.
Client: Overall, I felt their responsiveness was really, really good, aside from when the case was kind of over. And then I was like, what's going on with my case? Do I have a divorce yet? What's going on? Other than that, the important times that I needed communication, they were always there. It was more so like when everything was said and done, and the agreement was done about this period of time where we were, quote-unquote still in court. And I didn't really understand why. Anyway, that was the only negative part of it. But yeah.
Interviewer: How would you rate them for their closing process or how things were wrapped up with your case when it ended?
Client: Probably like a seven. Part of that is also COVID's fault, but I felt like I didn't really know the process, so I felt a little bit left in the dark about what was going on with my case and the extent of time that it took to get everything filed. Then, I wasn't aware that the judge had to review the agreement and then agree with the agreement. So that was something that I had no idea about. So that was interesting also.
Interviewer: How would you rate them on experience and how they made you feel throughout?
Client: I'd probably say nine. I can't give them a ten because there were some points where I felt like I was left in the dark, and obviously, sometimes I was left feeling frustrated because I felt like I had to look at every single word and make sure that all the wording changes were done. But all in all, it was just a really overall good experience.
Client: My only thing is I think there were a lot of extra incurred costs because of the back and forth, so if they can somehow minimize back and forth, but again, part of that is my own back and forth, so I take responsibility for that as well. And then just really informing people of the wrap-up process. Once you're in court, you're in court, like, you can't just be, okay, our agreement is done, we're done, which is what I thought, oh, we got an agreement, and it's all signed, and then now we're done. And then it was like, no, we actually have to work for two more years to try and get this over with, and it's in and out of court, and you still spend an extra $50,000, which I wasn't aware of.
Client: So just being upfront, being like, okay, now that the agreement is done, and they kept saying, oh, it's going to be over soon, and this will probably be the last bill, but we need you to top up your retainer, top up your retainer. And I was like. I have topped up my retainer like 20 times. And I know that there were issues with the judge at the end reviewing the agreement, and so that was some of the incurred costs, but just saying, when you think you're done, this could cost you, or this will cost you more money. So that would be my feedback, just to inform people that despite everything you think is being wrapped up, there are still processes going on behind the scenes that the average folk the client is unaware of and that it does cost money for that to happen.
Client: Even at the end of it all, there's an error in our final agreement, which I signed. It's my own fault. But I think some of the attention to detail had gone a little mixed up because of the complexity of the case. So the communications, I felt sometimes at points that they felt like I was being too picky about certain things. Although it was my case, my daughter, my life, I think sometimes they just got a little frustrated with me wanting wording changes or specific things like entered in, stuff like that.
Client: Then, the communication at the end after the agreement was signed, and that was right in the midst of COVID, so I know things were all messed up, and everyone was working from home and not at home. And then some people were in, and the courts were closed, and everything was kind of a mix. So, I was paying for these things, and I don't really know what they were for, but they were working on my case. So, sometimes, I felt like I was paying for nothing. And when I thought my case was done, like post agreement, apparently, it still had to go through judges, which I wasn't even aware of, so that was kind of a surprise. Which actually ended up costing me about $50,000 more than I thought it was going to. So that was not great.
Client: Overall, I felt their responsiveness was really, really good, aside from when the case was kind of over. And then I was like, what's going on with my case? Do I have a divorce yet? What's going on? Other than that, the important times that I needed communication, they were always there. It was more so like when everything was said and done, and the agreement was done about this period of time where we were, quote-unquote still in court. And I didn't really understand why. Anyway, that was the only negative part of it. But yeah.
Interviewer: How would you rate them for their closing process or how things were wrapped up with your case when it ended?
Client: Probably like a seven. Part of that is also COVID's fault, but I felt like I didn't really know the process, so I felt a little bit left in the dark about what was going on with my case and the extent of time that it took to get everything filed. Then, I wasn't aware that the judge had to review the agreement and then agree with the agreement. So that was something that I had no idea about. So that was interesting also.
Interviewer: How would you rate them on experience and how they made you feel throughout?
Client: I'd probably say nine. I can't give them a ten because there were some points where I felt like I was left in the dark, and obviously, sometimes I was left feeling frustrated because I felt like I had to look at every single word and make sure that all the wording changes were done. But all in all, it was just a really overall good experience.
Client: My only thing is I think there were a lot of extra incurred costs because of the back and forth, so if they can somehow minimize back and forth, but again, part of that is my own back and forth, so I take responsibility for that as well. And then just really informing people of the wrap-up process. Once you're in court, you're in court, like, you can't just be, okay, our agreement is done, we're done, which is what I thought, oh, we got an agreement, and it's all signed, and then now we're done. And then it was like, no, we actually have to work for two more years to try and get this over with, and it's in and out of court, and you still spend an extra $50,000, which I wasn't aware of.
Client: So just being upfront, being like, okay, now that the agreement is done, and they kept saying, oh, it's going to be over soon, and this will probably be the last bill, but we need you to top up your retainer, top up your retainer. And I was like. I have topped up my retainer like 20 times. And I know that there were issues with the judge at the end reviewing the agreement, and so that was some of the incurred costs, but just saying, when you think you're done, this could cost you, or this will cost you more money. So that would be my feedback, just to inform people that despite everything you think is being wrapped up, there are still processes going on behind the scenes that the average folk the client is unaware of and that it does cost money for that to happen.
Contact Details
Family Law Group
1579, Hyde Park Road
London, ON, N6H 5L4
Phone: (519) 672-5953